Refund policy

Free trial before payment

Cuotaro offers a 21-day free trial with no payment details required. This lets users test the core workflow before choosing a paid plan.

Because no payment details are required to start the trial, there is no charge to refund during the trial period.

Refund eligibility and statutory rights

For paid purchases, refund eligibility depends on the purchase channel, the customer's jurisdiction, the type of transaction, whether the service has already been used, and any mandatory consumer rights that apply.

According to Paddle's current Refund Policy, consumers in the EU, EEA, Switzerland and the United Kingdom may have a 14-day statutory right to withdraw from some digital content and service contracts. Paddle states that this may apply to one-off purchases and to the first payment under a subscription contract. If a subscription includes a free trial, the withdrawal period may begin when the free trial ends.

Subsequent subscription payments do not necessarily create the same withdrawal right, unless Paddle's policy or applicable law says otherwise. Other countries may have different statutory windows. Nothing in this policy limits mandatory consumer rights in the customer's jurisdiction.

Paddle-handled purchases

When a Cuotaro purchase is processed by Paddle, Paddle may act as Merchant of Record. In that case, Paddle handles the payment, applicable taxes, receipts and refund processing.

Customers can request help through Paddle's buyer support site, use the links in the purchase confirmation email or contact Cuotaro so we can help identify the relevant account or subscription.

Paddle's Buyer Terms and Refund Policy may apply to the transaction, including statutory withdrawal or refund rights recognized by Paddle for the customer's country and any discretionary review Paddle offers.

Technical problems and billing errors

If a technical problem prevents reasonable access to the paid service, contact support with the account email, affected workspace and a short description of the issue.

If a duplicate charge, incorrect amount or billing error is confirmed, Cuotaro will support the correction or refund process through the applicable payment provider.

When a refund may be declined

A refund request may be declined or considered ineligible where there is evidence of fraud, refund abuse, account misuse, breach of the Terms of Service, substantial use of paid features, or other factors considered by the payment provider or Merchant of Record.

Partial periods already used are not automatically refundable unless required by law or approved by the payment provider or Merchant of Record.

Effect of a refund

If a refund is granted, access to the paid plan may be cancelled, downgraded, suspended or converted to a non-paid status depending on the account state and technical limits.

If a transaction is not eligible for a refund, the subscription can still be cancelled to prevent future billing. Cancellation normally takes effect at the end of the current billing period.

Refunding a subscription payment does not automatically delete the account or workspace. Account deletion must be requested separately if the user wants the workspace data removed.

How to contact Cuotaro

For refund-related questions about a Cuotaro account, contact info@cuotaro.com or use the public support page. Include the account email, transaction date, plan and a short explanation of the request.